• Ayankart Laundry & Dryclean (the “Company”, “we”, “us”, “our”, “Ayankart Laundry & Dryclean”) is committed to protecting the privacy of users/guests and their personal information (unrelated to business designation and affiliation) in its possession and adheres to applicable privacy laws.

Application:

• This privacy policy is an overview of our privacy procedures regulating the oversight of our Product(s) and Service(s) but inapplicable to personal information related to current, past or present contractors or employees of Ayankart Laundry & Dryclean.
• PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR MOBILE APPLICATION OR OUR SERVICES YOU ACKNOWKEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF USE.
• IF YOU DO NOT AGREE TO THESE TERMS EXIT THIS PAGE AND DO NOT USE THE APPLICATION OR SERVICE.
• We may collect, use, disclose and retain personal information for the following purposes:
• to open and maintain an account with us;
• to offer and provide licenses, products and services;
• to process orders for products/services;
• to process payments;
• to carry out customer surveys, in order to evaluate the needs, wants and satisfaction levels of our customers and to analyze and manage our business;
• to provide and administer services and monitor your purchases, fees paid and payable, payment history, parties to transactions, payments and payment card usage;
• to verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to accounts;
  to comply with legal or regulatory requirements (including those related to security);
  to promote and market products and services offered by us;
  to provide for the purchase and license to online products/services for purchase;
  to respond to inquiries from you;
• Except as required for the foregoing, or as required or permitted by applicable law, Ayankart Laundry & Dryclean does not disclose personal information to third parties without your prior consent. Information collected when you use the site In certain circumstances the personal information we collect and maintain may include:
  your name, address, telephone number, email address or other information to contact or identify you;
  information about the goods or services provided to or by you;
  information about your transactions with us, including bills, credit history, payment preference, billing and credit card information, and other details and preferences;
  information from communications with you, including your feedback and requests for customer care; where required by law to do so;
  location information of your mobile device when any one of our Apps is open on your device voluntary information provided by you, which may include reviews and ratings, referrals, special order instructions, feedback, and other actions performed on the Website or App

Accuracy and Completeness:

• When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate, up to date, and complete. This may involve requesting further information or updates from you. We do request that you advise us of changes to your personal information so that our records may remain current.

Retention and Destruction:

• The law allows us, for legal or business purposes, to retain personal information for as long as is reasonable. Upon expiry of an appropriate retention period, bearing in mind reasonable legal and business requirements, personal information will either be destroyed in a secure manner or made anonymous. You should be aware that there may be legally required minimum retention periods, which we must and do observe. Should any consent, where consent is required, to our collection, use, disclosure or retention of personal information be revoked, the law also allows us to continue to retain the information for as long as is reasonable for legal or business purposes. In the event that revocation of any required consent may have consequences to the individual concerned, we will advise the individual of the consequences of revoking their consent where it is reasonable in the circumstances to do so.

Security of Personal Information:

• We recognize our legal obligations to protect personal information collected during the course of carrying on business. We have therefore made reasonable arrangements to secure against the unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction of personal information. All interactions with our services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions.

Requests for Access to Personal Information:

• The law permits individuals to submit written requests to us to provide them with:
  access to their personal information, if any, under our custody or control;
  information about the purposes for which their personal information under our custody or control has been and is being used by us;
  and the names of persons or entities to whom, and the circumstances in which, their personal information has been and is being disclosed by us.
  We would also note that your ability to access your personal information under our control is not absolute and we reserve all our legal rights to not disclose personal information should we be of the view that it is not appropriate or reasonable to do so

Amendment of Policy:

• We reserve the right to amend this Policy from time to time as required and without notice by posting an amended version on our website.

Contacting or Communicating with Us:

• If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact us at: ayanlaundrydryclean@gmail.com
  
  For Queries please write to us @:
  3/450 First Floor
  Medavakkam Main Road
  Kovilambakkam
  Chennai 600129
  

Shipping policy:

• Once the order is booked,
• For Pick Now, Your order will be picked up within 1 hour from the Order time.
• For Pickup Later, Order will be picked in the Chosen Time slot.
• Orders can be tracked in the ‘Orders’ page of the app, which will show 7 Step Order Tracking with time.

Refund policy:

• To cancel the orders placed, customer can send request to cancel/refund in ‘Help’ section of the App.

Terms of & Cancellation/refund:

• 1. Logistics Charge applicable if the delivery executive has reached the location, if the order is taken to our place and it has to be returned back.
• 2. In cases of no logistics involved 100% refund can be given.In 8-12 hours time, the refund will be initiated to the original payment mode.

Return policy:

• As ours is Clothes Ironing Service, not a product, there is no return option without completing the service.


• 1. Raise issue in Help section
• 2. In case of return accepted, delivery charge will be applicable.
• 3. In 8-12 hours time return process will be completed.